Who we are

Our website address is: https://heliosutilities.co.uk. We are a commercial utility brokerage providing business gas, electricity, water, waste, telecommunications, and finance solutions.

What Personal Data We Collect and Why We Collect It

Contact Forms and Document Uploads: When you submit an inquiry, request a quote, or upload utility bills through our website, we collect the personal and business information provided in the form (such as your name, business name, contact details, and current utility consumption data). This information is collected solely to assess your commercial needs and provide tailored service quotes. To ensure security and efficiency, these submissions are processed and managed internally using Microsoft 365 services.

Media: If you upload images or documents (such as utility bills) to the website, you should avoid uploading files with embedded location data (EXIF GPS) included. Visitors to the website can download and extract any location data from images on the website.

Cookies and Analytics: If you leave a comment on our site you may opt-in to saving your name, email address and website in cookies. These are for your convenience so that you do not have to fill in your details again when you leave another comment. These cookies will last for one year.

If you visit our login page, we will set a temporary cookie to determine if your browser accepts cookies. This cookie contains no personal data and is discarded when you close your browser.

When you log in, we will also set up several cookies to save your login information and your screen display choices. Login cookies last for two days, and screen options cookies last for a year. If you select "Remember Me", your login will persist for two weeks. If you log out of your account, the login cookies will be removed.

If you edit or publish an article, an additional cookie will be saved in your browser. This cookie includes no personal data and simply indicates the post ID of the article you just edited. It expires after 1 day.

Analytics and Advertising: We use third-party analytics and advertising tools, including Google Analytics, Meta Ads, and TikTok Business, to measure our website's performance and deliver relevant promotional campaigns. These platforms use cookies and tracking pixels to collect anonymized data regarding your browsing behavior on our site.

Embedded content from other websites: Articles on this site may include embedded content (e.g. videos, images, articles, etc.). Embedded content from other websites behaves in the exact same way as if the visitor has visited the other website. These websites may collect data about you, use cookies, embed additional third-party tracking, and monitor your interaction with that embedded content, including tracking your interaction with the embedded content if you have an account and are logged in to that website.

Who we share your data with: If you request a password reset, your IP address will be included in the reset email.

As a utility brokerage, the business information and bills you submit to us are shared securely with prospective utility, telecommunications, and financial service providers strictly for the purpose of securing accurate commercial quotes on your behalf.

How long we retain your data: If you leave a comment, the comment and its metadata are retained indefinitely. This is so we can recognize and approve any follow-up comments automatically instead of holding them in a moderation queue.

For users that register on our website (if any), we also store the personal information they provide in their user profile. All users can see, edit, or delete their personal information at any time (except they cannot change their username). Website administrators can also see and edit that information.

Form submissions, utility bills, and lead data are retained for as long as necessary to provide our brokerage services, fulfill your requests, or maintain our commercial relationship, in compliance with standard UK business data retention practices.

What rights you have over your data: If you have an account on this site, have left comments, or have submitted forms, you can request to receive an exported file of the personal data we hold about you, including any data you have provided to us. You can also request that we erase any personal data we hold about you. This does not include any data we are obliged to keep for administrative, legal, or security purposes.

Where your data is sent: Visitor comments may be checked through an automated spam detection service. Data submitted via our contact and upload forms is routed securely into our internal Microsoft 365 environment for processing.